Market Leader: Elevate Guest Experience & Team Growth

Capital One; New York (NY); Hybrid; USD 112,000 - 126,000; Full time

Benefits offered by this job

Day 1 medical, dental, vision

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance

401(k) matching 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

And more!

Job summary

Capital One in New York seeks a Market Manager to lead and coach a Branch Ambassador team, delivering exceptional guest experiences across multiple branches. You will cultivate an inclusive, high‑energy environment and empower your team to drive the Capital One brand forward in the community.

This leadership role emphasizes coaching, operational excellence, and digital innovation while prioritizing customer centricity and local market impact.

Qualifications

• 2+ years of Retail, Sales, or Banking Experience.
• 1+ year of People Management or Supervisory experience.
• Bachelor’s degree preferred for leadership track.

Responsibilities

• Lead and coach Branch Ambassadors to deliver exceptional guest experiences.
• Manage an average of 1–3 branches with an owner mindset.
• Coach on digital navigation and community engagement initiatives.
• Handle complex customer escalations and partner with internal teams.

Skills

People Management

Retail/Banking Experience

Leadership

Education

High School Diploma

Bachelor’s Degree

Job description

Capital One in New York seeks a Market Manager to lead and coach a Branch Ambassador team, delivering exceptional guest experiences across multiple branches. You will cultivate an inclusive, high‑energy environment and empower your team to drive the Capital One brand forward in the community.

This leadership role emphasizes coaching, operational excellence, and digital innovation while prioritizing customer centricity and local market impact.