Market Leader: Elevate Customer Experience & Team Growth

Capital One Group; Paramus (NJ); In loco; USD 112.000 - 126.000; Tempo pieno

Vantaggi offerti da questo lavoro

Day 1 Medical, Dental, Vision

Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health support

Deeper community involvement

Descrizione del lavoro

Capital One is seeking a Market Manager in Paramus, NJ, with responsibility for guiding 1–3 branches and coaching a Branch Ambassador team to deliver exceptional guest experiences. The role emphasizes an ownership mindset, inclusive leadership, and strong focus on human-centered service across the market.

You will lead by example, mentor ambassadors, and collaborate with partners to ensure brand standards and community engagement.

Competenze

• High School Diploma, GED, or Equivalent Certification
• 2+ years of Retail, Sales, or Banking experience
• 1+ year of People Management or Supervisory experience

Mansioni

• Cultivate Every Customer, Every Time: coach team to depth of human connection and handle complex escalations.
• Lead through Behavioral Coaching: empower, include, and inspire team with real-time feedback.
• Bring the Capital One Brand to Life: maintain pristine spaces and advocate Capital One’s values.
• Lead with an Owner’s Mindset & Drive Continuous Improvement: manage 1–3 branches with an ownership attitude.
• Empower De-escalation & Resourceful Problem-Solving: build independent problem solvers and provide leadership support when needed.
• Embrace Digital Innovation & Simplify the Complex: coach on mobile/online banking and leverage AI for efficiency.
• Drive Purposeful Community Impact: engage with local organizations and charitable partnerships.

Conoscenze

People Management

Leadership

Customer service

Communication

Formazione

Bachelor’s Degree

Descrizione del lavoro

Capital One is seeking a Market Manager in Paramus, NJ, with responsibility for guiding 1–3 branches and coaching a Branch Ambassador team to deliver exceptional guest experiences. The role emphasizes an ownership mindset, inclusive leadership, and strong focus on human-centered service across the market.

You will lead by example, mentor ambassadors, and collaborate with partners to ensure brand standards and community engagement.