Market Leader: Branch Experience & People Coach

Capital One; Nanuet (NY); In loco; USD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health coverage from Day 1

Paid time off

Education assistance

401(k) matching up to 7.5%

Paid parental leave

Mental health support

Care support

Descrizione del lavoro

Capital One seeks a Market Manager to lead the Bronx & Westchester branches, coaching the Branch Ambassador team to create legendary guest experiences and to cultivate an inclusive culture centered on delivering exceptional service for every customer, every time.

You will embody inclusion, empowerment, and inspiration, guiding development and performance while removing traditional sales quotas to focus on team growth and guest care across multiple locations.

Competenze

• Leadership experience in retail or banking environments.
• Ability to coach and develop teams for exceptional guest experiences.
• Proven ability to drive customer-centric operations without traditional sales quotas.

Mansioni

• Lead and coach the Branch Ambassador team to deliver exceptional guest experiences across Bronx & Westchester.
• Model inclusive, empowering leadership and inspire teammates to own their development.
• Ensure brand values and high standards are reflected in the physical spaces and customer interactions.
• Oversee 1–3 market branches with a franchise mindset, driving continuous improvement.
• Coach teams to handle complex customer scenarios with confident, resourceful problem-solving.

Descrizione del lavoro

Capital One seeks a Market Manager to lead the Bronx & Westchester branches, coaching the Branch Ambassador team to create legendary guest experiences and to cultivate an inclusive culture centered on delivering exceptional service for every customer, every time.

You will embody inclusion, empowerment, and inspiration, guiding development and performance while removing traditional sales quotas to focus on team growth and guest care across multiple locations.