Market Leader: Elevate Customer Experience

Capital One; Hicksville (NY); On-site; USD 112,100 - 126,000; Full time

Job summary

Capital One is seeking a Market Manager to lead the Nassau market, overseeing Plainview and Hicksville locations. You will coach a Branch Ambassador team to deliver exceptional guest experiences and foster an inclusive culture centered on customer service.

You will drive operational excellence with a franchise-owner mindset, mentor team members, and coordinate with partners to ensure a seamless, high-tier branch experience while leveraging digital tools to simplify processes.

Qualifications

• Bachelor's degree preferred; four-plus years in customer, retail, or financial services.
• At least two years of retail, sales, or banking experience.
• Two-plus years of people management experience or supervisory experience.

Responsibilities

• Cultivate 'Every Customer, Every Time' by coaching the Branch Ambassador team to deliver high-quality, human-centered experiences.
• Lead through behavioral coaching with real-time feedback and empowerment of Ambassadors to own outcomes.
• Bring the Capital One brand to life by maintaining pristine spaces and representing Capital One values across locations.

Skills

People Management

Customer Service

Leadership

Retail Banking

Education

Bachelor's Degree

Job description

Capital One is seeking a Market Manager to lead the Nassau market, overseeing Plainview and Hicksville locations. You will coach a Branch Ambassador team to deliver exceptional guest experiences and foster an inclusive culture centered on customer service.

You will drive operational excellence with a franchise-owner mindset, mentor team members, and coordinate with partners to ensure a seamless, high-tier branch experience while leveraging digital tools to simplify processes.