Market Leader: Branch Experience Coach

Capital One Group; Nutley (NJ); In loco; USD 112.000 - 126.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision coverage

401(k) with employer match up to 7.5%

Paid Time Off

Education Assistance

Paid Parental Leave

Mental Health resources

Child/Elder Care support

Descrizione del lavoro

Capital One is seeking a Market Manager for North Jersey to coach a Branch Ambassador team and drive an exceptional, human-centered guest experience across multiple branches. You will mentor, strategize, and empower staff while maintaining Capital One’s brand standards and store environment.

In this role you’ll lead behavioral coaching, champion community engagement, and embrace digital tools to streamline operations.

Competenze

• Minimum 2 years in Retail, Sales or Banking.
• 1 year of People Management or Supervisory experience.
• PreferredBachelor’s degree is a plus.

Mansioni

• Coach Branch Ambassador team to deliver exceptional guest experiences.
• Lead with behavioral coaching and empower team members.
• Maintain store integrity and brand standards across locations.
• Drive continuous improvement and operational excellence.
• Foster community engagement and stakeholder partnerships.
• Support digital banking adoption and customer enablement.

Conoscenze

Retail/Sales/Banking experience

People management experience

Customer service experience

Leadership/mentoring

Formazione

High School Diploma or equivalent

Bachelor’s Degree (preferred)

Descrizione del lavoro

Capital One is seeking a Market Manager for North Jersey to coach a Branch Ambassador team and drive an exceptional, human-centered guest experience across multiple branches. You will mentor, strategize, and empower staff while maintaining Capital One’s brand standards and store environment.

In this role you’ll lead behavioral coaching, champion community engagement, and embrace digital tools to streamline operations.