Market Manager - Nassau Market

Capital One; Plainview (NY); On-site; USD 112,100 - 126,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Pharmacy (

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance

Matching 401(k) contribution up to 7.5

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Job summary

Capital One in New York seeks a Market Manager to lead 1–3 Nassau-area branches, coaching ambassadors, elevating customer experiences, and partnering with local communities.

You will drive operations, handle complex escalations, and mentor teams while embracing digital banking initiatives and a culture of inclusion. Requires 2+ years in retail/banking and 1+ year of people management; Bachelor's preferred.

Qualifications

• High School Diploma, GED, or Equivalent.
• At least 2 years of retail, sales, or banking experience.
• At least 1 year of people management or supervisory experience.

Responsibilities

• Coach Branch Ambassador team to create amazing interactions and inclusive culture.
• Lead through behavioral coaching with real-time observation and feedback.
• Handle complex customer escalations and engage partners for a seamless experience.
• Maintain a pristine environment reflecting Capital One's brand and values.
• Drive operational excellence across 1–3 branches with an owner's mindset.
• Empower Ambassadors to be independent problem-solvers.
• Coach team on digital banking experiences and emerging technology.
• Champion community impact through volunteer initiatives and local partnerships.

Skills

Leadership

People management

Customer service

Education

Bachelor’s Degree

Job description

Market Manager – Nassau Market

Welcome to a new idea in banking! At Capital One, we are redefining how people bank because we believe banking should fit our customers' everyday lives, not the other way around. We seek outgoing, passionate leaders who love connecting, teaching, and interacting with individuals and the community. As a Market Manager, you are the driving force behind providing a dynamic, memorable experience in the branch.

Responsibilities

• Coach Branch Ambassador team to create amazing interactions, cultivate an inclusive culture centered on delivering an exceptional experience for every customer.
• Lead through behavioral coaching, focusing on real‑time observation and continuous feedback rather than traditional sales quotas.
• Handle complex customer escalations and engage partners to ensure a seamless, high‑tier experience.
• Maintain a pristine environment, ensuring the physical space reflects Capital One's brand and values.
• Drive operational excellence across 1–3 branches with an owner's mindset, constantly iterating to elevate the customer experience.
• Empower Ambassadors to be independent problem‑solvers, stepping in only for highly complex situations.
• Coach team on digital banking experiences and leverage emerging technology to streamline processes.
• Champion community impact by guiding volunteer initiatives and partnering with local organizations.

Perks

Day 1 coverage for Medical, Dental, Vision and Prescription benefits; Flexible Spending Accounts; Life and Disability Insurance; Paid Time Off; Education Assistance; Matching 401(k) contribution up to 7.5%; Paid Parental Leave; Mental Health support; Back‑up Child or Elder Care and more.

Salary

Hicksville, NY: $112,100 – $126,000
Plainview, NY: $112,100 – $126,000
Other locations: salary based on location
Eligibility for performance‑based incentives.

Basic Qualifications

• High School Diploma, GED, or Equivalent
• At least 2 years of retail, sales, or banking experience
• At least 1 year of people management or supervisory experience

Preferred Qualifications

• Bachelor’s Degree
• 4+ years of customer, retail, or financial services experience
• 2+ years of people management experience

Equal Opportunity & Legal Notice

Capital One is an equal‑opportunity employer (EOE, incl. disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. We consider qualified applicants with a criminal history in a manner consistent with applicable laws.

No agencies please.

Application & Contact

To apply, please visit the Capital One Careers website. For accommodations you can contact Capital One Recruiting at 1‑800‑304‑9102 or email [e-mail]. For assistance with the recruiting process, email [e-mail].