Market Leader: Community-Driven Customer Experience

Information Technology Senior Management Forum; New York (NY); On-site; USD 112,000 - 126,000; Full time

Benefits offered by this job

Day 1 health coverage (Medical, Dental

Education assistance

Matching 401(k) up to 7.5%

Paid time off

Paid parental leave

Mental health support

Back-up child or elder care

Job summary

Capital One is seeking a Market Manager in Brooklyn to lead a Branch Ambassador team, delivering legendary guest experiences and building an inclusive culture. The role emphasizes coaching, mentorship, and strategic leadership across multiple branches in the market.

You will drive operational excellence, empower staff, and champion Capital One's brand and community initiatives while leveraging digital tools to simplify processes and elevate service.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years in retail, sales or banking.
• Minimum 1 year in people management or supervision.

Responsibilities

• Cultivate Every Customer Every Time by coaching the team to focus on guest experience.
• Lead through Behavioral Coaching with real-time feedback.
• Bring Capital One Brand to life through pristine spaces and values.
• Own market operations with franchise-like ownership across 1–3 branches.
• Empower Ambassadors to solve problems independently while ensuring safety nets.
• Embrace digital tools to simplify processes and enhance guest experiences.
• Drive community impact by engaging with local organizations.

Skills

Retail experience

People management

Education

Bachelor's Degree

High School Diploma

Job description

Capital One is seeking a Market Manager in Brooklyn to lead a Branch Ambassador team, delivering legendary guest experiences and building an inclusive culture. The role emphasizes coaching, mentorship, and strategic leadership across multiple branches in the market.

You will drive operational excellence, empower staff, and champion Capital One's brand and community initiatives while leveraging digital tools to simplify processes and elevate service.