Market Financial Center Leader: Drive Client Experience

NBMBAA; Plano (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Bank of America is seeking a Market Leader to back up a network of financial centers, drive client-centric service, and lead market-level initiatives. You will coach teams, monitor financial results, and foster an inclusive, high-performance culture to deliver strong profitability and exceptional client experiences.

The role requires leadership experience, strong communication, and the ability to manage multiple priorities, including weekend hours and travel within the market.

Qualifications

• Minimum education: High School Diploma or GED as stated.
• Experience leading teams and ensuring customer satisfaction.
• Strong financial and business acumen with profitability focus.
• Excellent communication across verbal, written, and presentation forms.
• Proficiency with Microsoft Office and standard business software.

Responsibilities

• Back up a market's financial center leader and guide daily operations.
• Open and maintain client flow, route clients, and support retention.
• Manage business results through coaching and formal routines.
• Create a world-class client experience environment.
• Lead market initiatives and drive overall operational excellence.
• Possibly manage associates with inclusive leadership and accountability.

Skills

Leadership

Coaching

Customer Service Management

Relationship Building

Data-Driven Decisions

Communication

Problem Solving

Time Management

Operational Excellence

Financial Acumen

Team Development

Sales/Revenue Focus

Education

High School Diploma

Bachelor’s Degree (Desired)

Job description

Bank of America is seeking a Market Leader to back up a network of financial centers, drive client-centric service, and lead market-level initiatives. You will coach teams, monitor financial results, and foster an inclusive, high-performance culture to deliver strong profitability and exceptional client experiences.

The role requires leadership experience, strong communication, and the ability to manage multiple priorities, including weekend hours and travel within the market.