Market Financial Center Leader: Drive Client Experience

Bank of America; Florida; On-site; USD 85,000 - 120,000; Full time

Job summary

Bank of America is seeking a leader to stand in as the backup financial center manager in designated markets, ensuring smooth operations and a strong client focus. You will coach staff, foster a client‑centric culture, and drive market initiatives to deliver exceptional service.

The role requires coordinating across centers to maintain profitability, balancing risk and performance, and coordinating with leadership to achieve business goals.

Qualifications

• Minimum of one year of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
• Proven customer service skills and the ability to resolve problems independently or escalation as needed to promote customer satisfaction
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
• Proven record of balancing risk and making sound decisions while achieving business goals
• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
• Strong communication skills (including verbal, non‑verbal, written and presentation) and active listening skills
• Proficiency in computer skills and professional programs (for example, Microsoft Office)
• Must be able to work weekends and/or extended hours and travel to any financial center within the defined market

Responsibilities

• Operates as a back up financial center leader within a market
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market‑level initiative prescribed by market leaders
• Drives operational excellence

Job description

Bank of America is seeking a leader to stand in as the backup financial center manager in designated markets, ensuring smooth operations and a strong client focus. You will coach staff, foster a client‑centric culture, and drive market initiatives to deliver exceptional service.

The role requires coordinating across centers to maintain profitability, balancing risk and performance, and coordinating with leadership to achieve business goals.