Market Financial Center Lead: Client Experience & Ops

Bank of America; Philadelphia (Philadelphia County); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Bank of America in the United States seeks a market-level leader to back up the financial center manager across designated markets. You will foster a client-centric culture, drive operational excellence, and lead initiatives to improve profitability and customer satisfaction.

You will coach managers, coordinate cross-functional teams, manage risk, and deliver strong client experiences while supporting a culture of inclusion and development. Weekend hours and travel within the market are required.

Qualifikationen

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team
• Proven ability to influence and collaborate with others outside of reporting authority to achieve shared goals
• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
• Proven record of balancing risk and making sound decisions while achieving business goals
• Strong interpersonal skills and ability to build deep relationships and provide personalized service
• Strong organizational skills to manage multiple responsibilities and deliver results
• Strong communication and active listening skills including presentational ability
• Proficiency in Microsoft Office and computer skills
• Must be able to work weekends and travel to any financial center within the defined market

Aufgaben

• Operates as a back up financial center leader within a market
• Manages client traffic, engages and routes clients, and fosters client retention
• Manages business results through managerial routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence
• May have responsibilities for managing associates and demonstrates inclusive leadership, process/data management, and risk awareness

Kenntnisse

Coaching

Customer Service Management

Customer Focus

Performance Management

Talent Development

Business Operations

Recruiting

Result Orientation

Risk Management

Sales Performance

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Ausbildung

High School Diploma / GED / Secondary School or equivalent

Bachelor’s Degree in related field

Jobbeschreibung

Bank of America in the United States seeks a market-level leader to back up the financial center manager across designated markets. You will foster a client-centric culture, drive operational excellence, and lead initiatives to improve profitability and customer satisfaction.

You will coach managers, coordinate cross-functional teams, manage risk, and deliver strong client experiences while supporting a culture of inclusion and development. Weekend hours and travel within the market are required.