Market Financial Center Leader: Client Experience & Ops

Bank of America Corporation; Florida; On-site; USD 85,000 - 110,000; Full time

Job summary

Bank of America is seeking a Market Leader who will back up a financial center manager and act as a market-level resource. The role focuses on owning the business, fostering a client-centric culture, and driving profitability through disciplined management routines.

Responsibilities include guiding client traffic, mentoring associates, and delivering a world-class client experience while ensuring risk and process controls are maintained across centers in the market.

Qualifications

• Minimum one year of leadership experience in coaching, training or motivating a work team.
• Proven ability to influence and collaborate with others outside of reporting authority
• Proven customer service skills and ability to resolve problems independently or escalate as needed
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
• Proven record of balancing risk and making sound decisions while achieving business goals
• Strong interpersonal skills and the ability to engage others in dialogue and build relationships
• Strong organizational skills to manage multiple responsibilities and deliver results
• Strong communication skills and active listening
• Proficiency in Microsoft Office and standard business software
• Must be able to work weekends and travel to any financial center within the market

Responsibilities

• Operates as a back up financial center leader within a market
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence
• This position may also have responsibilities for managing associates. Supervisory duties and people management responsibilities may apply.

Skills

Coaching

Customer Service Management

Customer Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Market Leader who will back up a financial center manager and act as a market-level resource. The role focuses on owning the business, fostering a client-centric culture, and driving profitability through disciplined management routines.

Responsibilities include guiding client traffic, mentoring associates, and delivering a world-class client experience while ensuring risk and process controls are maintained across centers in the market.