Market Financial Center Leader - Client Experience & Ops

Bank of America Corporation; Gig Harbor (WA); On-site; USD 72,000 - 92,000; Full time

Job summary

Bank of America Corporation is seeking a Market Leader to support a cluster of financial centers, stepping in as a back-up leader and driving client-centric service. You will oversee client flow, coach teams, and monitor performance to ensure profitable operations across markets.

The role emphasizes an inclusive leadership style, strong risk management, and the ability to coordinate initiatives at market level while maintaining exceptional service standards.

Qualifications

• Minimum of one year of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team.
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
• Proven customer service skills and the ability to resolve problems independently or elevate as needed to promote customer satisfaction
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
• Proven record of balancing risk and making sound decisions while achieving business goals
• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
• Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
• Proficiency in computer skills and professional programs (for example, Microsoft Office)
• Must be able to work weekends and/or extended hours and travel to any financial center within the defined market

Responsibilities

• Operates as a back up financial center leader within a market
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence

Skills

Coaching

Customer Service Management

Customer Focus

Performance Management

Talent Development

Leadership

Recruiting

Problem Solving

Risk Management

Inclusive Leadership

Education

High School Diploma / GED

Bachelor’s Degree

Tools

Microsoft Office

Job description

Bank of America Corporation is seeking a Market Leader to support a cluster of financial centers, stepping in as a back-up leader and driving client-centric service. You will oversee client flow, coach teams, and monitor performance to ensure profitable operations across markets.

The role emphasizes an inclusive leadership style, strong risk management, and the ability to coordinate initiatives at market level while maintaining exceptional service standards.