Market Financial Center Leader - Client Experience & Ops

Bank of America; San Jose (CA); On-site; USD 72,000 - 92,000; Full time

Job summary

Bank of America is seeking aBank of America leader to support a cluster of financial centers as a market-level resource and back-up manager. You will foster a client-centric culture, coach teams, and ensure strong client retention while driving profitability.

The role requires managing market initiatives, delivering world-class client experiences, and balancing risk with business growth. Weekend hours and travel within the market are expected.

Qualifications

• Proven leadership experience (coaching, training or motivating a team).
• Ability to influence and collaborate across reporting lines to reach goals.
• Strong customer service skills with problem-solving abilities.
• Solid financial acumen and experience in leading managers and reading financial reports.

Responsibilities

• Operates as back up financial center leader within a market.
• Manages client traffic and routes clients to retain business.
• Coaches and drives formal management routines to improve results.
• Delivers a world-class client experience environment.
• Manages market initiatives prescribed by market leaders.
• Drives operational excellence across the center.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree in related field

Job description

Bank of America is seeking aBank of America leader to support a cluster of financial centers as a market-level resource and back-up manager. You will foster a client-centric culture, coach teams, and ensure strong client retention while driving profitability.

The role requires managing market initiatives, delivering world-class client experiences, and balancing risk with business growth. Weekend hours and travel within the market are expected.