Market Financial Center Leader: Client Experience & Ops

Bank of America; Lake Worth (TX); On-site; USD 80,000 - 140,000; Full time

Job summary

Bank of America is seeking a Market Leader responsible for supporting a cluster of financial centers, acting as back-up manager and driving a client‑centric, risk-aware culture. You will lead teams, optimize client flow, and implement market initiatives to achieve strong financial results.

Qualifications include leadership experience, collaboration across functions, and solid communication skills. Weekend/extended hours and travel within the market may be required.

Qualifications

• Minimum one year of leadership experience demonstrated through coaching, training and/or motivating a work team
• Proven ability to influence and collaborate with others outside of reporting authority to achieve shared goals
• Proven customer service skills with the ability to resolve problems independently or escalate to promote customer satisfaction
• Strong financial and business acumen, including experience in leading managers and interpreting financial reports to drive profitability
• Proven record of balancing risk and making sound decisions while achieving business goals
• Strong interpersonal and communication skills, including active listening
• Strong organizational skills with ability to manage multiple responsibilities and delegate
• Proficiency in computer skills and professional programs (e.g., Microsoft Office)
• Must be able to work weekends and/or extended hours and travel to any financial center within the market

Responsibilities

• Operates as a back up financial center leader within a market
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market‑level initiative prescribed by market leaders
• Drives operational excellence
• Leads and coaches team members to achieve goals
• Contributes to risk management and regulatory compliance

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor’s Degree in related field

Job description

Bank of America is seeking a Market Leader responsible for supporting a cluster of financial centers, acting as back-up manager and driving a client‑centric, risk-aware culture. You will lead teams, optimize client flow, and implement market initiatives to achieve strong financial results.

Qualifications include leadership experience, collaboration across functions, and solid communication skills. Weekend/extended hours and travel within the market may be required.