Market Financial Center Leader: Client Experience & Ops

Bank of America; North Little Rock (AR); On-site; USD 85,000 - 130,000; Full time

Job summary

Bank of America is seeking a market-level leader to support a cluster of financial centers. The role emphasizes client-centric service, strong leadership, and driving responsible growth across markets. You will act as a back-up center leader, coach teams, and ensure strong client experiences while managing market initiatives.

Requirements include leadership experience, strong communication, financial acumen, and willingness to work weekends and travel within the market to support centers.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Proven customer service skills and the ability to resolve problems independently or escalate as needed.
• Strong financial and business acumen including experience in leading managers and interpreting financial reports.
• Strong communication skills and the ability to engage others and build relationships.

Responsibilities

• Operates as a back up financial center leader within a market.
• Manages client traffic, engages and routes clients, and fosters client retention.
• Manages business results through formal management routines and coaching.
• Creates a world class client experience environment.
• Drives operational excellence and market-level initiatives.

Skills

Leadership

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Problem Solving

Communication

Prioritization

Leadership Development

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor’s Degree in related field

Tools

Microsoft Office

Job description

Bank of America is seeking a market-level leader to support a cluster of financial centers. The role emphasizes client-centric service, strong leadership, and driving responsible growth across markets. You will act as a back-up center leader, coach teams, and ensure strong client experiences while managing market initiatives.

Requirements include leadership experience, strong communication, financial acumen, and willingness to work weekends and travel within the market to support centers.