Market Financial Center Leader — Client Experience & Ops

Bank of America Corporation; Palo Alto (CA); On-site; USD 72,000 - 92,000; Full time

Job summary

Bank of America Corporation is seeking a hands-on leader to back up financial center management. You will guide client flow, coach teams, and drive market-level initiatives to ensure exceptional service and profitability.

The role requires weekend availability and travel within the defined market, with a focus on risk-aware decision-making and a strong client-centric culture. A Bachelor’s degree is preferred, with robust leadership and communication skills.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
• Proven customer service skills and the ability to resolve problems independently or elevate as needed to promote customer satisfaction.
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability.
• Proven record of balancing risk and making sound decisions while achieving business goals.
• Strong interpersonal skills, including the ability to engage others in dialogue and build relationships.

Responsibilities

• Operates as a back up financial center leader within a market.
• Manages client traffic, engaging and appropriately routing clients and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Drives market-level initiatives prescribed by market leaders.
• Drives operational excellence.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

Bachelor's Degree in related field

High School Diploma / GED

Job description

Bank of America Corporation is seeking a hands-on leader to back up financial center management. You will guide client flow, coach teams, and drive market-level initiatives to ensure exceptional service and profitability.

The role requires weekend availability and travel within the defined market, with a focus on risk-aware decision-making and a strong client-centric culture. A Bachelor’s degree is preferred, with robust leadership and communication skills.