Market Financial Center Leader: Client Experience & Ops

Bank of America; North Richland Hills (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America in the United States seeks a Market Leader to support a cluster of financial centers, acting as backup to the center manager and guiding a team toward a client‑centric and risk‑aware culture. You will drive operational excellence, manage market initiatives, and foster collaboration across centers to deliver consistent service and financial results.

The role requires at least one year of leadership experience, strong communication and financial acumen, willingness to work weekends

Qualifications

• Minimum leadership experience demonstrated through coaching, training or motivating a work team.
• Ability to influence and collaborate with others outside of reporting authority.
• Proven customer service skills and problem resolution.
• Strong financial and business acumen to drive profitability.
• Proven balance of risk and decision making with business goals.
• Strong interpersonal and communication skills across media.
• Organizational skills to manage multiple responsibilities and priorities.
• Proficiency in Microsoft Office and business programs.
• Willingness to work weekends and travel within the market.

Responsibilities

• Operates as a back up financial center leader within a market.
• Manages client traffic, engaging and routing clients while fostering retention.
• Manages business results through formal routines and coaching.
• Creates a world class client experience environment.
• Manages market level initiatives prescribed by leaders.
• Drives operational excellence.

Skills

Leadership

Coaching

Customer Service Management

Risk Management

Financial Acumen

Collaboration

Communication

Time Management

MS Office

Education

Bachelor’s Degree

High School Diploma/GED

GED

Job description

Bank of America in the United States seeks a Market Leader to support a cluster of financial centers, acting as backup to the center manager and guiding a team toward a client‑centric and risk‑aware culture. You will drive operational excellence, manage market initiatives, and foster collaboration across centers to deliver consistent service and financial results.

The role requires at least one year of leadership experience, strong communication and financial acumen, willingness to work weekends