Market Financial Center Lead: Client Experience & Operations

Bank of America; Alpharetta (GA); On-site; USD 85,000 - 115,000; Full time

Job summary

Bank of America is hiring for a leadership role to support a cluster of financial centers, acting as a market-level resource and back-up leader. You will drive client-centric service, coach staff, and manage market initiatives while ensuring high-quality client experiences and operational excellence.

The role requires coordinating with market leaders, traveling within the defined market, and weekend/extended hours as needed.

Qualifications

• Minimum of one year of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
• Proven record of balancing risk and making sound decisions while achieving business goals
• Strong interpersonal skills, including the ability to engage others in dialogue and build relationships
• Strong organizational skills including the ability to manage multiple responsibilities and deliver results
• Strong communication skills and active listening
• Proficiency in computer skills and Microsoft Office
• Must be able to work weekends and travel to any financial center within the defined market

Responsibilities

• Operates as a back up financial center leader within a market
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence
• Opportunity & Inclusion Champion: Creates an inclusive team
• Manager of Process & Data: Uses data-driven decisions and continuous improvement
• Enterprise Advocate & Communicator: Delivers clear messages tying effort to results
• Risk Manager: Identifies and escalates potential risks
• People Manager & Coach: Develops team members through coaching and feedback
• Financial Steward: Manages expenses and owner mindset
• Enterprise Talent Leader: Recruits and develops talent
• Driver of Business Outcomes: Delivers results through team management

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor’s Degree in related field

Tools

Microsoft Office

Job description

Bank of America is hiring for a leadership role to support a cluster of financial centers, acting as a market-level resource and back-up leader. You will drive client-centric service, coach staff, and manage market initiatives while ensuring high-quality client experiences and operational excellence.

The role requires coordinating with market leaders, traveling within the defined market, and weekend/extended hours as needed.