Market Financial Center Lead: Client Experience & Ops

Bank of America; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Bank of America is seeking a Market Center Manager to support a cluster of financial centers, ensuring operational excellence and a client-centric culture. You will act as a back-up leader, guide teams, manage client flow, and drive market initiatives.

This role emphasizes inclusive leadership, risk-aware decision making, and coaching of associates. Weekend hours and travel within the market are required.

Qualifications

• Leadership experience demonstrated through coaching, training, or motivating a work team.
• Ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
• Proven customer service skills and the ability to resolve problems independently or escalation as needed to promote customer satisfaction.
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability.
• Proven record of balancing risk and making sound decisions while achieving business goals.
• Strong interpersonal skills, including the ability to engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service.
• Proficiency in computer skills and professional programs (for example, Microsoft Office)

Responsibilities

• Operate as a back up financial center leader within a market.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiative prescribed by market leaders.
• Drives operational excellence.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

Bachelor’s Degree in related field

Job description

Bank of America is seeking a Market Center Manager to support a cluster of financial centers, ensuring operational excellence and a client-centric culture. You will act as a back-up leader, guide teams, manage client flow, and drive market initiatives.

This role emphasizes inclusive leadership, risk-aware decision making, and coaching of associates. Weekend hours and travel within the market are required.