Market Financial Center Lead: Client Experience & Ops

Bank of America; Crowley (TX); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Bank of America is seeking a capable leader to support a cluster of financial centers in designated markets. The role functions as a back-up center leader, manages client flow, and drives market performance with a strong client-centric approach.

The position emphasizes coaching, risk-aware decision making, and people development, with weekend/extended hours and travel as needed within the market. This role requires keeping a high standard of service and collaboration across teams.

Qualifikationen

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
• Proven record of balancing risk and making sound decisions while achieving business goals
• Strong interpersonal skills, including the ability to engage others in dialogue and build relationships
• Strong organizational skills to manage multiple responsibilities and deliver results
• Strong communication skills (verbal, non-verbal, written, and presentation) and active listening
• Proficiency in computer skills and professional programs (e.g., Microsoft Office)
• Must be able to work weekends and/or extended hours and travel to any financial center within the defined market

Aufgaben

• Operates as a back up financial center leader within a market
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market‑level initiative prescribed by market leaders
• Drives operational excellence
• This position may also have responsibilities for managing associates and demonstrates inclusive leadership, process/data focus, clear communication, risk management, coaching and talent development
• Recruits, on-boards and develops talent, and supports talent mobility for career growth
• Delivers results through effective team management, structure, and routines

Kenntnisse

Coaching

Leadership

Customer service

Communication

Strategic thinking

Team leadership

Time management

Microsoft Office

Financial acumen

Ausbildung

High School Diploma / GED / Secondary School or equivalent

Bachelor’s Degree in related field

Tools

Microsoft Office

Jobbeschreibung

Bank of America is seeking a capable leader to support a cluster of financial centers in designated markets. The role functions as a back-up center leader, manages client flow, and drives market performance with a strong client-centric approach.

The position emphasizes coaching, risk-aware decision making, and people development, with weekend/extended hours and travel as needed within the market. This role requires keeping a high standard of service and collaboration across teams.