Market Financial Center Leader

Bank of America; Bedford (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Bank of America seeks a dynamic leader to support a cluster of financial centers in designated markets, serving as a back-up market leader and driving a client-centric, risk-aware culture.

Responsibilities include managing client traffic, coaching teams, delivering operational excellence, and leading market initiatives to achieve profitability and a world-class client experience. This role requires weekend hours and travel within the market.

Qualifications

• Leadership experience demonstrated by coaching, training or motivating a work team.
• Ability to influence and collaborate with others outside of reporting authority.
• Proven customer service skills and problem-resolution capability.
• Strong financial and business acumen with experience in leading managers and interpreting reports.
• Proven risk management and decision-making abilities.
• Strong interpersonal and communication skills; active listening.
• Excellent organizational skills with multitasking and delegation.
• Proficiency in Microsoft Office and common business software.
• Ability to work weekends and travel within the market.

Responsibilities

• Backup financial center leader within a market.
• Manage client traffic, route clients, and foster retention.
• Drive business results through coaching and routines.
• Create a world-class client experience environment.
• Lead market-level initiatives prescribed by market leaders.
• Drive operational excellence.

Skills

Leadership

Coaching

Customer service management

Communication skills

Problem solving

Time management

Interpersonal skills

Team motivation

Education

High School Diploma / GED

Bachelor’s Degree in related field

Tools

Microsoft Office

Job description

Bank of America seeks a dynamic leader to support a cluster of financial centers in designated markets, serving as a back-up market leader and driving a client-centric, risk-aware culture.

Responsibilities include managing client traffic, coaching teams, delivering operational excellence, and leading market initiatives to achieve profitability and a world-class client experience. This role requires weekend hours and travel within the market.