Market Financial Center Leader - Client Experience & Ops

NBMBAA; Birmingham (AL); On-site; USD 65,000 - 95,000; Full time

Job summary

Bank of America seeks a market-level leader to support designated financial centers in the absence of the center manager. You will manage client flow, coach staff, and drive revenue through disciplined management routines.

Responsibilities include enhancing the client experience, implementing market initiatives, and maintaining strong risk controls while balancing expenses and growth in a dynamic banking environment.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training or motivating a work team.
• Ability to influence and collaborate with others outside reporting lines to reach goals.
• Proven customer service skills and problem resolution capability.
• Strong financial and business acumen including reading financial reports to drive profitability.
• Balanced risk with sound decision making while achieving business goals.

Responsibilities

• Operates as back-up financial center leader within a market.
• Manages client traffic and routes clients to foster retention.
• Drives business results through formal management routines and coaching.
• Creates a world-class client experience environment.
• Drives market-level initiatives prescribed by leaders.
• Drives operational excellence.

Skills

Coaching

Leadership

Customer Service Management

People Management

Risk Management

Team Development

Education

High School Diploma / GED / Secondary School or equivalent

Tools

Microsoft Office

Job description

Bank of America seeks a market-level leader to support designated financial centers in the absence of the center manager. You will manage client flow, coach staff, and drive revenue through disciplined management routines.

Responsibilities include enhancing the client experience, implementing market initiatives, and maintaining strong risk controls while balancing expenses and growth in a dynamic banking environment.