Market Financial Center Leader & Ops Coach

NBMBAA

Lynn (MA)

On-site

USD 70,000 - 110,000

Full time

14 days+

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Job summary

Bank of America is seeking a senior-level manager to provide leadership across designated financial centers, acting as a back-up leader within the market and driving a client-centric, risk-aware culture. You will coach teams, route client traffic to maximize retention, and execute market initiatives under leadership direction.

The role emphasizes delivering an excellent client experience, improving operations, and influencing cross-functional partners to achieve business results in a

Qualifications

Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction.
Strong financial and business acumen including experience in leading managers.

Responsibilities

Operates as a back up financial center leader within a market
Manages client traffic, engaging and appropriately routing clients, and fostering client retention
Manages business results through formalized management routines and coaching
Creates a world class client experience environment
Manages market-level initiative prescribed by market leaders
Drives operational excellence

Skills

leadership

influence

customer service

business acumen

Job description

The role emphasizes delivering an excellent client experience, improving operations, and influencing cross-functional partners to achieve business results in a

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