Market Financial Center Leader

Bank of America; Louisville (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America is seeking a hands-on leader to back up a financial center, manage client flow, and coach teams to deliver an exceptional client experience. You will influence market outcomes while upholding risk controls and financial targets.

The role requires weekend/extended hours availability and travel within the defined market. A years of leadership experience and a strong focus on customer service are essential. Bachelor’s degree is preferred.

Qualifications

• Minimum education includes a high school diploma or GED.
• Bachelor’s degree in a related field is preferred.
• Experience leading managers and driving customer service excellence is expected.
• Strong financial acumen and data-driven decision making.

Responsibilities

• Operates as back-up financial center leader within a market.
• Manages client traffic, engaging and routing clients, and fostering retention.
• Drives operational excellence and delivers world-class client experience.
• Manages market-level initiatives prescribed by market leaders.

Skills

Coaching

Customer Service Management

Customer Focus

Performance Management

Talent Development

Business Operations

Recruiting

Result Orientation

Risk Management

Sales Performance

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Microsoft Office

Education

Bachelor’s Degree

High School Diploma

Tools

Microsoft Office

Job description

Bank of America is seeking a hands-on leader to back up a financial center, manage client flow, and coach teams to deliver an exceptional client experience. You will influence market outcomes while upholding risk controls and financial targets.

The role requires weekend/extended hours availability and travel within the defined market. A years of leadership experience and a strong focus on customer service are essential. Bachelor’s degree is preferred.