Marine Service Concierge

OneWater Marine Inc.; Town of Florida (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

OneWater Marine Inc. is seeking a dedicated Service Advisor to deliver exceptional customer service at our OneWater store. The role focuses on delighting customers, processing service orders, and providing timely, accurate estimates.

Responsibilities include coordinating technician workloads, maintaining repair records, and fostering strong relationships with customers and manufacturers to enhance loyalty and dealership reputation.

Qualifications

• High school diploma or equivalent (required).
• 2-3 years of experience in a customer service or service advisor role, preferably in the automotive, marine, or related industries.
• Experience working in a service department (marine service experience is a strong advantage).
• Knowledge of marine equipment, boats, engines, and parts (strongly preferred).
• Familiarity with basic marine maintenance and repair terminology.

Responsibilities

• Schedules service work, and processes retail, warranty and internal repairs orders efficiently and in a timely manner.
• Maintains repair records for use in supervision or control.
• Manages technician’s workflow and schedules assigned repair orders appropriately.
• Performs detailed write-up of customers concerns and incorporate required work with estimates for customer approval.
• Collaborate with the service manager to improve internal processes, workflow, and operational efficiency.
• Builds and maintains positive customer and manufacturer relationships to strengthen loyalty and dealer reputation.
• Resolves customer complaints or concerns promptly and looks for ways to better serve customers.

Skills

Interpersonal skills

Customer relationship building

Service scheduling

Task prioritization

Documentation

Workflow management

Education

High school diploma

Job description

OneWater Marine Inc. is seeking a dedicated Service Advisor to deliver exceptional customer service at our OneWater store. The role focuses on delighting customers, processing service orders, and providing timely, accurate estimates.

Responsibilities include coordinating technician workloads, maintaining repair records, and fostering strong relationships with customers and manufacturers to enhance loyalty and dealership reputation.