Marine Service Experience Advisor

OneWater Marine; Buford (GA); On-site; USD 42,000 - 63,000; Full time

Job summary

OneWater Marine is seeking an Internal Service Advisor to support the service department by coordinating internal communications, facilitating service requests, and ensuring accurate documentation. You will work with service technicians, parts departments, and cross-functional teams to streamline service processes and improve efficiency.

Ideal candidates have strong interpersonal skills, a knack for building customer relationships, and experience in service scheduling.

Qualifications

• High school diploma or equivalent (required).
• Minimum of 2-3 years of experience in a customer service or service advisor role, preferably in the automotive, marine, or related industries preferred
• Experience working in a service department (marine service experience is a strong advantage)
• Knowledge of marine equipment, boats, engines, and parts (strongly preferred)
• Familiarity with basic marine maintenance and repair terminology

Responsibilities

• Schedules service work and processes retail, warranty and internal repairs orders efficiently.
• Manages technician’s workflow and schedules assigned repair orders.
• Writes detailed customer concerns and adds required work using 'Complaint, Cause & Correction' with timely estimates.
• Collaborates with the service manager to improve internal processes, workflow, and operational efficiency.
• Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty.
• Resolves customer complaints or concerns promptly to improve service.
• Obtains warranty or service contract approvals promptly.
• Communicates with customers about status and completion of repairs.
• Performs quality control checks on finished boats for repairs and cleanliness

Skills

Interpersonal skills

Customer relationships

Service scheduling

Task prioritization

Documentation accuracy

Workflow management

Education

High school diploma or equivalent

Job description

OneWater Marine is seeking an Internal Service Advisor to support the service department by coordinating internal communications, facilitating service requests, and ensuring accurate documentation. You will work with service technicians, parts departments, and cross-functional teams to streamline service processes and improve efficiency.

Ideal candidates have strong interpersonal skills, a knack for building customer relationships, and experience in service scheduling.