Marine Service Advisor Elevate Customer Service & Scheduling

Onewater Marine Inc; Naples (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

OneWater Marine in Naples, FL seeks a Service Advisor to deliver exceptional customer service at the OneWater store. You will schedule service, process orders for retail and warranty work, and maintain precise repair records while coordinating with technicians.

The role emphasizes strong communication, organization, and relationship-building with customers and manufacturers to boost loyalty and dealer reputation.

Qualifications

• 2-3 years of experience in a customer service or service advisor role, preferably in automotive, marine, or related industries
• Experience working in a service department (marine service experience is a strong advantage)
• Knowledge of marine equipment, boats, engines, and parts (strongly preferred)
• Familiarity with basic marine maintenance and repair terminology

Responsibilities

• Schedules service work, and processes retail, warranty and internal repairs orders efficiently and in a timely manner
• Maintains repair records for use in supervision or control
• Manages technician’s workflow and schedules assigned repair orders appropriately
• Performs detailed write-up of customers concerns and provide timely estimates for customer approval
• Collaborate with the service manager to improve internal processes, workflow, and operational efficiency
• Builds and maintains positive customer and manufacturer relationships to strengthen loyalty and enhance dealer reputation
• Resolves customer complaints or concerns in a timely manner
• Obtains warranty or service contract approvals in a timely manner
• Communicates with customers on status of repairs
• Performs quality control checks on finished boats, assuring completion of repairs and cleanliness
• Monitors technician productivity and assists in training of technicians
• Implements legal compliance measures

Skills

Interpersonal skills

Customer relations

Service scheduling

Task prioritization

Documentation

Communication

Education

High school diploma or equivalent

Job description

OneWater Marine in Naples, FL seeks a Service Advisor to deliver exceptional customer service at the OneWater store. You will schedule service, process orders for retail and warranty work, and maintain precise repair records while coordinating with technicians.

The role emphasizes strong communication, organization, and relationship-building with customers and manufacturers to boost loyalty and dealer reputation.