Marine Service Experience Lead

OneWater Marine Inc.; Mashpee (MA); On-site; USD 52,000 - 62,000; Full time

Job summary

OneWater Marine Inc. in Mashpee, MA, is seeking a full-time Service Advisor to deliver exceptional customer service at our Mashpee store. You will handle retail, warranty and internal repair orders and ensure timely, accurate communication with customers.

The role emphasizes building customer relationships, coordinating service schedules and maintaining thorough documentation for repairs and estimates.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to build and maintain customer relationships.
• Ability to manage service schedules and appointments.
• Ability to prioritize tasks in a fast-paced environment.
• Detail-oriented with accurate documentation and reporting.

Responsibilities

• Processes retail, warranty and internal repairs orders efficiently and in a timely manner.
• Maintains repair records for supervision or control.
• Executes service shop scheduling for technicians with final approval by service manager.
• Provides timely estimates for customer approval.

Skills

Interpersonal skills

Customer relationships

Service scheduling

Task prioritization

Detail oriented

Workflow efficiency

Education

High school diploma or equivalent

Job description

OneWater Marine Inc. in Mashpee, MA, is seeking a full-time Service Advisor to deliver exceptional customer service at our Mashpee store. You will handle retail, warranty and internal repair orders and ensure timely, accurate communication with customers.

The role emphasizes building customer relationships, coordinating service schedules and maintaining thorough documentation for repairs and estimates.