Manufacturing Order & Customer Service Specialist

Staffmark Group; Kalamazoo (MI); On-site; USD 30,000 - 33,000; Full time

Job summary

Staffmark Group is seeking a Customer Service & Order Entry Specialist in Kalamazoo, MI. The role supports sales reps and customers by processing orders, providing updates, resolving issues, and maintaining accurate account information in a fast-paced manufacturing environment.

Ideal candidates have strong data entry skills, attention to detail, and a customer-first mindset. This is a long-term temporary assignment offering growth through the Customer Service Technician career path.

Qualifications

• Bachelor's degree in business or a technical discipline, or 5 years of customer service experience.
• Experience in a manufacturing or heavy industrial environment preferred.
• Strong data entry and order-entry skills.

Responsibilities

• Process new orders, changes, cancellations, and order updates
• Respond to requests for quotes, order status, service, and support
• Track and maintain eSales orders through completion
• Route customer and sales requests to the appropriate internal teams
• Handle customer complaints, returns, warranty credits, and corrective actions
• Maintain customer account and master file information
• Coordinate shipping method updates and customer documentation
• Track orders and information using ERP and database systems
• Communicate with Sales Management, Sales Operations, shipping, and other internal teams
• Maintain a high level of customer satisfaction throughout the order process

Skills

Customer service

Data entry

Attention to detail

Communication

Education

Bachelor's degree in business or a technical discipline

Tools

ERP/order management software

SAP

Microsoft Word

Microsoft Excel

Job description

Staffmark Group is seeking a Customer Service & Order Entry Specialist in Kalamazoo, MI. The role supports sales reps and customers by processing orders, providing updates, resolving issues, and maintaining accurate account information in a fast-paced manufacturing environment.

Ideal candidates have strong data entry skills, attention to detail, and a customer-first mindset. This is a long-term temporary assignment offering growth through the Customer Service Technician career path.