Manufacturing Customer Service & Orders Specialist

Marbach-America; Michigan City (IN); Sur place; USD 35 000 - 45 000; Plein temps

Résumé du poste

Marbach-America is seeking a Customer Service Associate to act as the primary contact for customers in Michigan City, IN. You will process orders, quotes, and maintain records in Oxaion and Excel, coordinating with internal departments to ensure accuracy and timely responses.

The role requires high attention to detail, strong English communication, data entry accuracy, and the ability to manage multiple tasks in a fast-paced environment while maintaining confidentiality of information.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, admin, or order processing.
• Proficiency in English with strong communication.
• Ability to enter and maintain accurate data.

Responsabilités

• Process customer orders, quotes, and entries accurately.
• Maintain records in Oxaion and Excel.
• Verify PO and ensure pricing matches invoices.
• Respond to inquiries by phone, email, or in person.
• Resolve complaints or escalate when needed.
• Coordinate with internal teams to meet requirements.
• Record customer interactions and follow up.

Connaissances

Attention to detail

Organizational skills

English communication

Data entry

Multitasking

Customer service experience

Formation

High school diploma or equivalent

Outils

Oxaion

SAP

Microsoft Office

MI-5 CAD/CAM

Description du poste

Marbach-America is seeking a Customer Service Associate to act as the primary contact for customers in Michigan City, IN. You will process orders, quotes, and maintain records in Oxaion and Excel, coordinating with internal departments to ensure accuracy and timely responses.

The role requires high attention to detail, strong English communication, data entry accuracy, and the ability to manage multiple tasks in a fast-paced environment while maintaining confidentiality of information.