Customer Service & Orders Specialist (Employee-Owned)

The Kendall Group, Inc.; Clinton Charter Township (MI); On-site; USD 38,000 - 60,000; Full time

Job summary

The Kendall Group, Inc. is seeking a Customer Service Specialist to support the Sales team in Clinton Charter Township. You will efficiently process customer orders, manage delivery expectations, and resolve issues to ensure high levels of customer satisfaction.

Ideal candidates have an Associate’s degree (or equivalent experience) and experience with MS Office and CRM/ERP systems like Salesforce. You will collaborate across teams and vendors to maintain accurate, timely service and a positive

Qualifications

• Associate’s degree or equivalent work experience.
• Experience with MS Office and analytics/computer skills.
• Highly organized and detail-oriented; able to multi-task in a fast-paced environment.
• Strong communication; able to interface with customers, suppliers, and sales reps.
• Cross-functional collaboration and excellent internal/external customer service.

Responsibilities

• Process telephone orders, respond to calls, faxes, and emails promptly.
• Maintain and grow customer sales and gross profits to meet growth objectives.
• Enter orders into Eclipse and Salesforce; document transactions per procedures.
• Follow up on quotes and provide feedback to outside sales reps.
• Leverage company and vendor resources to deliver excellent customer service.

Skills

Service Excellence

Results

Action Oriented

Accountability and Responsibility

Understanding Others, Listening

Problem Solving

Teamwork and collaboration

Priority Setting

Education

Associate's degree or equivalent work experience

Tools

Salesforce

Microsoft Dynamics

Epicor/Solar Eclipse

MS Office

Job description

The Kendall Group, Inc. is seeking a Customer Service Specialist to support the Sales team in Clinton Charter Township. You will efficiently process customer orders, manage delivery expectations, and resolve issues to ensure high levels of customer satisfaction.

Ideal candidates have an Associate’s degree (or equivalent experience) and experience with MS Office and CRM/ERP systems like Salesforce. You will collaborate across teams and vendors to maintain accurate, timely service and a positive