Customer Service Technician

Staffmark Group; Kalamazoo (MI); On-site; USD 30,000 - 33,000; Full time

Job summary

Staffmark Group is seeking a Customer Service & Order Entry Specialist in Kalamazoo, MI. The role supports sales reps and customers by processing orders, providing updates, resolving issues, and maintaining accurate account information in a fast-paced manufacturing environment.

Ideal candidates have strong data entry skills, attention to detail, and a customer-first mindset. This is a long-term temporary assignment offering growth through the Customer Service Technician career path.

Qualifications

• Bachelor's degree in business or a technical discipline, or 5 years of customer service experience.
• Experience in a manufacturing or heavy industrial environment preferred.
• Strong data entry and order-entry skills.

Responsibilities

• Process new orders, changes, cancellations, and order updates
• Respond to requests for quotes, order status, service, and support
• Track and maintain eSales orders through completion
• Route customer and sales requests to the appropriate internal teams
• Handle customer complaints, returns, warranty credits, and corrective actions
• Maintain customer account and master file information
• Coordinate shipping method updates and customer documentation
• Track orders and information using ERP and database systems
• Communicate with Sales Management, Sales Operations, shipping, and other internal teams
• Maintain a high level of customer satisfaction throughout the order process

Skills

Customer service

Data entry

Attention to detail

Communication

Education

Bachelor's degree in business or a technical discipline

Tools

ERP/order management software

SAP

Microsoft Word

Microsoft Excel

Job description

Total Talent solutions

Now hiring for a Customer Service Technician

Location: Kalamazoo, MI

Pay Rate: $22.00 - $24.00 per hour

Schedule: Monday-Friday, 7:30 AM-4:30 PM

Assignment: Long-Term Temporary | 6-12 Months

From "Hello" to "Happy Customer". Be the Difference!

Put your customer service and order management experience to work in a fast-paced manufacturing environment. We're hiring a Customer Service & Order Entry Specialist to support sales representatives and customers by processing orders, providing updates, resolving concerns, and maintaining accurate account information. This is a great opportunity for someone with strong data entry skills, attention to detail, and a customer-first mindset.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Technician career path and is being offered by Staffmark to qualified candidates.

Job Duties

• Process new orders, changes, cancellations, and order updates
• Respond to requests for quotes, order status, service, and support
• Track and maintain eSales orders through completion
• Route customer and sales requests to the appropriate internal teams
• Handle customer complaints, returns, warranty credits, and corrective actions
• Maintain customer account and master file information
• Coordinate shipping method updates and customer documentation
• Track orders and information using ERP and database systems
• Communicate with Sales Management, Sales Operations, shipping, and other internal teams
• Maintain a high level of customer satisfaction throughout the order process

Education Requirements

• Bachelor's degree in business or a technical discipline, or
• 5 years of customer service experience

Experience Requirements

• Customer service experience, preferably in a manufacturing or heavy industrial environment
• Strong data entry and order entry skills
• Experience with ERP/order management software; SAP experience preferred
• Proficiency with Microsoft Word and Excel