Manufacturing IT Support Specialist - On-Site & Hardware

Korpack; Bloomingdale (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

You’ll handle onboarding/offboarding, IT inventory, SOTI MDM, Acumatica dashboards, and AD management while ensuring reliable network, printers, and warehouse connectivity across two sites.

Qualifications

• 2+ years of IT support or helpdesk experience.
• Strong hardware, printer, and Wi-Fi troubleshooting skills.
• Experience with Active Directory and Microsoft 365 administration.
• A self-starter who is organized, documents their work, and can own tasks independently.
• Comfortable on warehouse floors and moving between our two locations.

Responsibilities

• Onboard/offboard users, VPN access, Acumatica accounts, and mailbox delegation.
• Manage IT inventory: asset tagging, laptop tiers, ordering equipment and supplies.
• Administer SOTI MDM, including deployment, licensing, device profiles, and troubleshooting.
• Support COLOS labeling and OEE systems: set up machine connections, manage lines and devices, coordinate with vendor help desk.
• Set up and troubleshoot printers, including Zebra label printers, MFG labels in Acumatica, and toner monitoring.
• Troubleshoot warehouse Wi-Fi, coordinate with ISPs, and support heat mapping and backup connectivity projects.
• Maintain Active Directory and manage temporary users in SOTI and Alta Open.
• Support Acumatica by building dashboards, generic inquiries, and business events, and by resolving access issues.
• Maintain the work order automation, including routing failures and managing scanner and printer access.
• Maintain conference room tablets and displays.
• Provide day-to-day helpdesk support for staff.

Skills

IT support

Helpdesk

Active Directory

Printer troubleshooting

Wi-Fi troubleshooting

PowerShell scripting

ERP familiarity

Education

CompTIA A+ or Network+

Tools

Acumatica ERP

SOTI MDM

Zebra printers

PowerShell

Job description

You’ll handle onboarding/offboarding, IT inventory, SOTI MDM, Acumatica dashboards, and AD management while ensuring reliable network, printers, and warehouse connectivity across two sites.