Floor-First IT Technician – Manufacturing Ops

Korpack; Bloomingdale (IL); Sur place; USD 60 000 - 85 000; Plein temps

Résumé du poste

Korpack, a food-grade co-packer with two Chicago-area facilities, seeks a hands-on IT Support Specialist to keep operations running on the floor. You’ll troubleshoot printers, Wi‑Fi, and label systems while supporting onboarding, AD, and M365 access.

You’ll work across two sites, own tasks end-to-end, and help maintain a fast, secure IT environment that supports production, warehouse workflows, and enterprise systems like Acumatica and mobile device management.

Qualifications

• 2+ years IT support or helpdesk experience, ideally in manufacturing, warehouse, or distribution.
• Strong hardware, printer, and Wi‑Fi troubleshooting skills.
• Experience with Active Directory and Microsoft 365 administration.
• A self-starter who is organized, documents their work, and can own tasks independently.
• Comfortable on warehouse floors and moving between two locations.

Responsabilités

• Keep the Floor Running by supporting Zebra printers, Acumatica MFG labels, COLOS, and warehouse networks.
• Own Access from onboarding to offboarding—laptops, VPN, AD, and Acumatica users; manage temporary users.
• Run Mobile Devices management with SOTI MDM—deployment, licensing, profiles, troubleshooting.
• Make Acumatica Work Harder—build dashboards, generic inquiries, and business events; resolve access issues.
• Manage the Hardware Lifecycle—tagging, inventory, ordering, IT closets, and displays.
• Be the Helpdesk—provide day-to-day support for all teams in the building.

Connaissances

Printer troubleshooting

Wi-Fi troubleshooting

Active Directory

Microsoft 365 administration

Self-starter

Outils

Acumatica

SOTI MDM

Zebra COLOS

PowerShell

Excel VBA

Web code

Description du poste

Korpack, a food-grade co-packer with two Chicago-area facilities, seeks a hands-on IT Support Specialist to keep operations running on the floor. You’ll troubleshoot printers, Wi‑Fi, and label systems while supporting onboarding, AD, and M365 access.

You’ll work across two sites, own tasks end-to-end, and help maintain a fast, secure IT environment that supports production, warehouse workflows, and enterprise systems like Acumatica and mobile device management.