IT Support Specialist

Korpack; Bloomingdale (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

You’ll handle onboarding/offboarding, IT inventory, SOTI MDM, Acumatica dashboards, and AD management while ensuring reliable network, printers, and warehouse connectivity across two sites.

Qualifications

• 2+ years of IT support or helpdesk experience.
• Strong hardware, printer, and Wi-Fi troubleshooting skills.
• Experience with Active Directory and Microsoft 365 administration.
• A self-starter who is organized, documents their work, and can own tasks independently.
• Comfortable on warehouse floors and moving between our two locations.

Responsibilities

• Onboard/offboard users, VPN access, Acumatica accounts, and mailbox delegation.
• Manage IT inventory: asset tagging, laptop tiers, ordering equipment and supplies.
• Administer SOTI MDM, including deployment, licensing, device profiles, and troubleshooting.
• Support COLOS labeling and OEE systems: set up machine connections, manage lines and devices, coordinate with vendor help desk.
• Set up and troubleshoot printers, including Zebra label printers, MFG labels in Acumatica, and toner monitoring.
• Troubleshoot warehouse Wi-Fi, coordinate with ISPs, and support heat mapping and backup connectivity projects.
• Maintain Active Directory and manage temporary users in SOTI and Alta Open.
• Support Acumatica by building dashboards, generic inquiries, and business events, and by resolving access issues.
• Maintain the work order automation, including routing failures and managing scanner and printer access.
• Maintain conference room tablets and displays.
• Provide day-to-day helpdesk support for staff.

Skills

IT support

Helpdesk

Active Directory

Printer troubleshooting

Wi-Fi troubleshooting

PowerShell scripting

ERP familiarity

Education

CompTIA A+ or Network+

Tools

Acumatica ERP

SOTI MDM

Zebra printers

PowerShell

Job description

Our Mission and Purpose

Our mission is clear: to be North America's premier packaging solutions provider, simplifying client operations with innovative, technology-driven solutions. We are fueled by the values instilled by Nick Novy, aiming to not just meet but exceed industry benchmarks. Our purpose is to empower our customers with smarter business decisions through our expertise.

Korpack's Promise: FAST and Beyond

Korpack stands for more than just speed. Our F.A.S.T methodology – Fearless, Adaptable, Simplistic, and Technology-driven – is a testament to our approach toward complex challenges. We're not afraid to dive deep and tackle the toughest packaging puzzles with agility and clarity, all while harnessing the power of technology.

Culture: The Korpack Difference

In the heart of Korpack, there's a culture that thrives on agility, innovation, and relentless pursuit of excellence. We're not your typical packaging company. Our start-up spirit combined with our industry experience makes us uniquely dynamic. We embrace challenges, turning them into opportunities to innovate and grow. Our team, akin to a close-knit family, is dedicated to achieving success for our clients. We believe in building relationships based on trust, integrity, and mutual respect.

We're looking for a hands-on IT Support Specialist to keep our offices, warehouses, and production lines running. You'll be the go-to person for users, devices, printers, and the systems our operations depend on. You'll work closely with maintenance, operations, and outside vendors.

What You'll Do

• Run onboarding and offboarding: set up laptops, accounts, VPN access, and Acumatica users, and manage access removal and mailbox delegation.
• Manage IT inventory: asset tagging, laptop tiers, ordering equipment and supplies, organizing the IT closets, and recycling retired equipment.
• Administer SOTI MDM, including deployment, licensing, device profiles, and troubleshooting.
• Support COLOS labeling and OEE systems: set up machine connections, manage lines and devices at both sites, and coordinate with the vendor help desk.
• Set up and troubleshoot printers, including Zebra label printers, MFG labels in Acumatica, and toner monitoring.
• Troubleshoot warehouse Wi-Fi, coordinate with ISPs, and support heat mapping and backup connectivity projects.
• Maintain Active Directory and manage temporary users in SOTI and Alta Open.
• Support Acumatica by building dashboards, generic inquiries, and business events, and by resolving access issues.
• Maintain the work order automation, including routing failures and managing scanner and printer access.
• Maintain conference room tablets and displays.
• Provide day-to-day helpdesk support for staff.

What We're Looking For

• 2+ years of IT support or helpdesk experience, ideally in manufacturing, warehouse, or distribution.
• Strong hardware, printer, and Wi-Fi troubleshooting skills.
• Experience with Active Directory and Microsoft 365 administration.
• A self-starter who is organized, documents their work, and can own tasks independently.
• Comfortable on warehouse floors and moving between our two locations.

Nice to have

• Experience with Acumatica or another ERP system.
• Experience with SOTI or another MDM platform.
• Experience with Zebra printers and COLOS.
• Basic scripting skills, such as Excel macros/VBA, PowerShell, or simple web code.
• A CompTIA A+ or Network+ certification.

Our Commitment to You

At Korpack, customer delight is not just a goal; it's our way of doing business. We are committed to delivering quality services consistently, on time, and maintaining enduring relationships. Our endeavor is to continually enhance our performance and adhere to the highest statutory and regulatory standards.