Industrial IT Support Specialist – Manufacturing

Kapco, Inc.; Town of Grafton (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401K

Profit Sharing

Vacation

Paid Holidays

Onsite Wellness Center and Gym

Job summary

Kapco Metal Stamping in Grafton, WI is seeking an IT Support Specialist to keep people, technology, and manufacturing operations running smoothly. You'll troubleshoot challenges, support end users, and maintain critical systems in a fast-paced environment.

You'll work with Windows workstations, printers, and production PCs, manage user accounts in Active Directory and Microsoft 365, and coordinate with MSPs on IT projects. This role offers growth and hands-on problem solving.

Qualifications

• 1–3 years of IT support or help desk experience.
• Proficient with Windows OS and Microsoft 365.
• Basic networking knowledge: TCP/IP, DNS, DHCP.
• Manufacturing IT support experience preferred.
• Strong troubleshooting and customer service skills.

Responsibilities

• Support desktops, laptops, mobile devices, and peripherals.
• Troubleshoot hardware, software, and network issues.
• Support production PCs, scanners, HMIs, printers.
• Install and maintain Windows workstations and apps.
• Manage user accounts in Active Directory and Microsoft 365.
• Troubleshoot LAN/WAN, Wi-Fi, VPN, and switch connectivity.
• Coordinate with MSPs to resolve IT issues.
• Maintain IT documentation and support tickets.
• Assist with system upgrades and IT projects.
• Follow IT security policies and safety requirements.

Skills

Windows

Microsoft 365

Networking basics

Troubleshooting

Customer service

Active Directory

Education

Associate or Bachelor's in IT

Tools

Windows OS

Active Directory

Microsoft 365

TCP/IP, DNS, DHCP

Job description

Kapco Metal Stamping in Grafton, WI is seeking an IT Support Specialist to keep people, technology, and manufacturing operations running smoothly. You'll troubleshoot challenges, support end users, and maintain critical systems in a fast-paced environment.

You'll work with Windows workstations, printers, and production PCs, manage user accounts in Active Directory and Microsoft 365, and coordinate with MSPs on IT projects. This role offers growth and hands-on problem solving.