IT Support Specialist — Tech-Driven Manufacturing Ops

Scalis LLC; Bloomingdale (IL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Time Off (PTO)

Paid Holidays

Job summary

Korpack is seeking a hands-on IT Support Specialist to keep our offices, warehouses, and production lines running across two Illinois sites. You will be the go-to person for users, devices, printers, and the systems our operations depend on.

You’ll work closely with maintenance, operations, and outside vendors to ensure seamless IT services, onboarding offboarding, and system support in a fast-paced environment.

Qualifications

• 2+ years of IT support or helpdesk experience, ideally in manufacturing, warehouse, or distribution.
• Strong hardware, printer, and Wi-Fi troubleshooting skills.
• Experience with Active Directory and Microsoft 365 administration.

Responsibilities

• Run onboarding and offboarding: set up laptops, accounts, VPN access, and Acumatica users, and manage access removal and mailbox delegation.
• Manage IT inventory: asset tagging, laptop tiers, ordering equipment and supplies, organizing the IT closets, and recycling retired equipment.
• Administer SOTI MDM, including deployment, licensing, device profiles, and troubleshooting.
• Support COLOS labeling and OEE systems: set up machine connections, manage lines and devices at both sites, and coordinate with the vendor help desk.
• Set up and troubleshoot printers, including Zebra label printers, MFG labels in Acumatica, and toner monitoring.
• Troubleshoot warehouse Wi-Fi, coordinate with ISPs, and support heat mapping and backup connectivity projects.
• Maintain Active Directory and manage temporary users in SOTI and Alta Open.
• Support Acumatica by building dashboards, generic inquiries, and business events, and by resolving access issues.
• Maintain the work order automation, including routing failures and managing scanner and printer access.
• Maintain conference room tablets and displays.

Skills

IT support

Helpdesk

Active Directory

Microsoft 365

Scripting

Education

CompTIA A+ or Network+

Tools

Acumatica

SOTI MDM

COLOS

Job description

Korpack is seeking a hands-on IT Support Specialist to keep our offices, warehouses, and production lines running across two Illinois sites. You will be the go-to person for users, devices, printers, and the systems our operations depend on.

You’ll work closely with maintenance, operations, and outside vendors to ensure seamless IT services, onboarding offboarding, and system support in a fast-paced environment.