IT Support Specialist (Contract)

Investigo; Waukegan (IL); In loco; USD 34.000 - 49.000; Tempo pieno

Descrizione del lavoro

Investigo is seeking a hands-on IT Support Specialist to provide onsite technical support at a manufacturing facility. You will assist office users and production staff, resolve hardware and software issues, manage devices, and ensure IT requests are completed on time.

The role is a 3-month contract, onsite five days per week with some evenings and weekends required. Pay is up to $30/hour, and you will support Microsoft 365, Windows and Mac systems, printers, and AV equipment on the production

Competenze

• 2–5 years of hands-on experience in onsite IT support or help desk.
• Strong knowledge of Microsoft Office 365 and Windows/Mac environments.

Mansioni

• Configure Microsoft 365 and support end users across the full Office suite.
• Review, prioritize and resolve IT requests via phone, email, IM, in person or ticketing system.
• Log issue details with scope, impact and components for escalation and knowledge base reference.
• Troubleshoot hardware and software issues on desktops, laptops and printers.
• Push updates via Microsoft Intune to devices.
• Set up and support scanners/tablets on the production floor.
• Prepare onboarding/offboarding computer setups.
• Move equipment as needed and support conference room A/V equipment.
• Keep asset management database up to date and create IT process docs.
• Follow up on open requests until resolved and support special projects.

Conoscenze

Onsite IT support

Desktop support

Ticketing system

Windows

Mac OS

Microsoft 365

Intune

Strumenti

Microsoft Intune

Descrizione del lavoro

We are looking for a hands-on IT Support Specialist to give onsite technical support at a manufacturing facility. You will support office users and production floor operations, resolve hardware and software issues, manage devices, and make sure IT requests are resolved on time.

Key Information

• Duration: 3-month contract
• Work mode: Onsite, 5 days per week. Some evening and weekend work is required.
• Pay rate: Up to $30/hr

Key Responsibilities

• Configure Microsoft 365 and support end users across the full Office suite.
• Review, prioritize and resolve IT requests that come in by phone, email, IM, in person or through the ticketing system.
• Log issue details in the ticketing system, including scope, impact and components, for escalation and knowledge base reference.
• Troubleshoot and resolve hardware and software issues on desktops, laptops and printers.
• Use Microsoft Intune to push updates and policies to desktops and laptops.
• Set up and support Android scanners and tablets on the production floor.
• Set up and configure computer equipment for onboarding and offboarding.
• Move computer and printer equipment as needed.
• Support audio and video equipment in conference rooms.
• Keep the asset management database up to date with current hardware allocation.
• Create and update documentation for IT processes and procedures.
• Follow up on open requests until they are resolved.
• Support special projects and other duties as assigned.

Profile

Must-Haves

• 2-5 years of hands-on experience in onsite IT support, desktop support or help desk.
• Strong knowledge of Microsoft Office and Microsoft 365.
• Advanced understanding of Windows and Mac systems in a LAN/WAN environment.
• Advanced knowledge of desktop, laptop and printer repair.
• Experience working with a ticketing system.
• Strong problem-solving skills and the ability to manage several tasks at once.
• Excellent verbal and written communication skills, including explaining technical information to non-technical people.
• Availability to work onsite in Waukegan, IL five days per week, with some evenings and weekends.

Nice-to-Haves

• Experience with Microsoft Intune or other MDM tools.
• Experience setting up and troubleshooting thermal printers such as Zebra.
• Experience supporting Android handheld scanners or tablets in a manufacturing, warehouse or production environment.
• Experience supporting conference room A/V equipment.
• Familiarity with asset management tools and processes.