Manufacturing IT Help Desk Technician - Grow Your Skills

The Pivot Group Careers; Caledonia Charter Township (MI); On-site; USD 50,000 - 77,000; Full time

Job summary

The Pivot Group Network is seeking Help Desk Technician opportunities with manufacturers in and around Caledonia, MI. This role involves setting up and imaging workstations, supporting shop floor devices, and guiding users through software steps for email, ERP, and timekeeping systems.

Ideal candidates have Windows and Microsoft 365 experience, basic Active Directory usage, strong troubleshooting, and solid phone communication. Eligibility to work in the U.S. without sponsorship is required.

Qualifications

• Working knowledge of Windows and Microsoft 365.
• Basic Active Directory user and password management.
• Strong troubleshooting and clear phone communication skills.
• Ability to follow ticket workflows and document work.

Responsibilities

• Set up and image workstations for new hires and replacements.
• Support shop floor devices such as scanners, label printers, and handheld terminals.
• Escalate network and server issues to senior IT staff.
• Document fixes and update the ticket system with resolution notes.
• Walk users through basic software steps for email, ERP, and timekeeping systems.
• Answer incoming support calls, emails, and tickets from plant and office staff.
• Troubleshoot desktop, laptop, printer, and peripheral issues.
• Reset passwords and manage user accounts in Active Directory.

Skills

Windows

Microsoft 365

Active Directory

Troubleshooting

Phone communication

Ticket workflows

Education

High school diploma or equivalent

Tools

None

Job description

The Pivot Group Network is seeking Help Desk Technician opportunities with manufacturers in and around Caledonia, MI. This role involves setting up and imaging workstations, supporting shop floor devices, and guiding users through software steps for email, ERP, and timekeeping systems.

Ideal candidates have Windows and Microsoft 365 experience, basic Active Directory usage, strong troubleshooting, and solid phone communication. Eligibility to work in the U.S. without sponsorship is required.