Manufacturing IT Help Desk Technician

The Pivot Group Careers; Ludington (MI); On-site; USD 50,000 - 77,000; Full time

Job summary

The Pivot Group Network in Ludington, MI is seeking a Help Desk Technician to support manufacturing operations. This role handles user issues, desktop devices, and ERP/timekeeping systems, ensuring smooth daily IT functionality.

Candidates should have basic Active Directory, Windows, and Microsoft 365 knowledge, plus strong troubleshooting and clear phone communication. Training and career growth opportunities are part of a network focusing on community and stability.

Qualifications

• High school diploma or equivalent.
• 1–3 years of help desk or desktop support experience.
• Familiar with Windows and Microsoft 365.

Responsibilities

• Walk users through basic software steps for email, ERP, and timekeeping systems.
• Answer incoming support calls, emails, and tickets from plant and office staff.
• Troubleshoot desktop, laptop, printer, and peripheral issues.
• Reset passwords and manage user accounts in Active Directory.
• Set up and image workstations for new hires and replacements.
• Support shop floor devices such as scanners, label printers, and handheld terminals.
• Escalate network and server issues to senior IT staff.
• Document fixes and update the ticket system with resolution notes.

Skills

Active Directory

Windows OS

Microsoft 365

Troubleshooting

Phone support

Ticketing

Education

High school diploma

Tools

Imaging tools

ERP systems

Timekeeping systems

Job description

The Pivot Group Network in Ludington, MI is seeking a Help Desk Technician to support manufacturing operations. This role handles user issues, desktop devices, and ERP/timekeeping systems, ensuring smooth daily IT functionality.

Candidates should have basic Active Directory, Windows, and Microsoft 365 knowledge, plus strong troubleshooting and clear phone communication. Training and career growth opportunities are part of a network focusing on community and stability.