Help Desk Technician – Wyoming Area

The Pivot Group Careers; Wyoming (MI); On-site; USD 50,000 - 77,000; Full time

Job summary

The Pivot Group Network in Wyoming, MI is seeking a Help Desk Technician to support desktop, laptop, and peripheral issues. The network engages with Michigan manufacturing firms and offers opportunities aligned with your technical and customer-support skills.

Candidates should be prepared to work with Active Directory and Windows/Microsoft 365, with 0–3 years of help desk experience. Visa sponsorship is not available.

Qualifications

• High school diploma or equivalent is required.
• Experience in help desk or desktop support is preferred (up to 3 years).
• Strong trouble-shooting and clear phone communication skills.
• Knowledge of Windows and Microsoft 365 is expected.

Responsibilities

• Troubleshoot desktop, laptop, printer, and peripheral issues.
• Reset passwords and manage user accounts in Active Directory.
• Set up and image workstations for new hires and replacements.
• Support shop floor devices such as scanners and handheld terminals.
• Escalate network and server issues to senior IT staff.
• Document fixes and update the ticket system with resolution notes.
• Assist users with basic software steps for email, ERP, and timekeeping systems.
• Handle incoming support calls, emails, and tickets from plant and office staff.

Skills

Troubleshooting

Phone communication

Ticketing systems

Windows OS

Microsoft 365

Education

High school diploma or equivalent

Tools

Active Directory

Imaging tools

Windows

Microsoft 365

Job description

Job Description:

Help Desk Technician | Wyoming, MI

Salary Range: $50,000 - $77,000 depending on experience

Are you a dynamic leader with a passion for excelling as a help desk technician? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections and supporting community growth. We collaborate with leading companies in the Wyoming area seeking experienced Help Desk Technicians to drive results.

We are building our network of talent in this field across Michigan's manufacturing regions. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

This posting covers Help Desk Technician opportunities with manufacturers based in and around Wyoming in Kent County, within about 30 minutes of the city.

The Opportunity

We collaborate with manufacturing firms in the Wyoming area that seek skilled Help Desk Technicians. These organizations are dedicated to maintaining high standards and look for professionals who can contribute effectively. By joining our network, you position yourself for opportunities aligned with your career goals.

Usual Responsibilities

• Troubleshoot desktop, laptop, printer, and peripheral issues.
• Reset passwords and manage user accounts in Active Directory.
• Set up and image workstations for new hires and replacements.
• Support shop floor devices such as scanners, label printers, and handheld terminals.
• Escalate network and server issues to senior IT staff.
• Document fixes and update the ticket system with resolution notes.
• Walk users through basic software steps for email, ERP, and timekeeping systems.
• Answer incoming support calls, emails, and tickets from plant and office staff.

Recommended Qualifications

• Basic Active Directory user and password management.
• Strong troubleshooting and clear phone communication skills.
• Ability to follow ticket workflows and document work.
• High school diploma or equivalent.
• to 3 years of help desk or desktop support experience.
• Working knowledge of Windows and Microsoft 365.

Bonus Qualifications

• Experience with imaging tools and device deployment.
• CompTIA A or similar certification.
• Experience supporting manufacturing or warehouse environments.
• Familiarity with ERP or timekeeping systems.
• Basic network troubleshooting for cabling and switches.

Job Titles That Should Apply

IT Support Specialist, Desktop Support Technician, Service Desk Analyst, Technical Support Specialist, IT Support Analyst, Computer Support Specialist, Field Service Technician, Tier 1 Support Technician, End User Support Technician

Work Authorization

Applicants must be authorized to work in the U.S. without current or future visa sponsorship. Visa sponsorship is not available.

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who have been on both sides of the hiring process. Our clients are strategic - they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

Required Skills

Resume Offers TCP/IP Access Connectivity Support BASIC Computer Hardware Operations Machinery ERP Salary ITIL Hiring Partnerships Recruiting Compensation Unix Operating Systems SAP Manufacturing Networking Technical Support Computer Science Oracle Vendors Linux Troubleshooting Windows Preparation Software Business Science Training Management

Salary Package:

$ 50,000.00 - 77,000.00 (US Dollar)