Manufacturing IT Help Desk Technician

The Pivot Group Careers; St. Johns (MI); On-site; USD 49,000 - 76,000; Full time

Job summary

The Pivot Group Network in St. Johns, MI seeks a Help Desk Technician to support shop floor devices, assist with software steps, and manage user accounts.

The role offers a range of responsibilities from password resets to workstation imaging for new hires, with salary between $49,000 and $76,000 based on experience. We collaborate with manufacturing companies in Michigan’s regions, offering networked opportunities and long-term fit.

Qualifications

• Strong troubleshooting and clear phone communication skills.
• Ability to follow ticket workflows and document work.
• High school diploma or equivalent.
• 0 to 3 years of help desk or desktop support experience.
• Working knowledge of Windows and Microsoft 365.
• Basic Active Directory user and password management.

Responsibilities

• Support shop floor devices such as scanners, label printers, and handheld terminals.
• Escalate network and server issues to senior IT staff.
• Document fixes and update the ticket system with resolution notes.
• Walk users through basic software steps for email, ERP, and timekeeping systems.
• Answer incoming support calls, emails, and tickets from plant and office staff.
• Troubleshoot desktop, laptop, printer, and peripheral issues.
• Reset passwords and manage user accounts in Active Directory.
• Set up and image workstations for new hires and replacements.

Skills

Troubleshooting

Clear phone communication

Ticket workflows

Documentation

Customer service basics

Education

High school diploma or equivalent

Tools

Windows

Microsoft 365

Active Directory

CompTIA A+

Job description

The Pivot Group Network in St. Johns, MI seeks a Help Desk Technician to support shop floor devices, assist with software steps, and manage user accounts.

The role offers a range of responsibilities from password resets to workstation imaging for new hires, with salary between $49,000 and $76,000 based on experience. We collaborate with manufacturing companies in Michigan’s regions, offering networked opportunities and long-term fit.