Help Desk Technician – Caledonia Area

The Pivot Group Careers; Caledonia Charter Township (MI); On-site; USD 50,000 - 77,000; Full time

Job summary

The Pivot Group Network is seeking Help Desk Technician opportunities with manufacturers in and around Caledonia, MI. This role involves setting up and imaging workstations, supporting shop floor devices, and guiding users through software steps for email, ERP, and timekeeping systems.

Ideal candidates have Windows and Microsoft 365 experience, basic Active Directory usage, strong troubleshooting, and solid phone communication. Eligibility to work in the U.S. without sponsorship is required.

Qualifications

• Working knowledge of Windows and Microsoft 365.
• Basic Active Directory user and password management.
• Strong troubleshooting and clear phone communication skills.
• Ability to follow ticket workflows and document work.

Responsibilities

• Set up and image workstations for new hires and replacements.
• Support shop floor devices such as scanners, label printers, and handheld terminals.
• Escalate network and server issues to senior IT staff.
• Document fixes and update the ticket system with resolution notes.
• Walk users through basic software steps for email, ERP, and timekeeping systems.
• Answer incoming support calls, emails, and tickets from plant and office staff.
• Troubleshoot desktop, laptop, printer, and peripheral issues.
• Reset passwords and manage user accounts in Active Directory.

Skills

Windows

Microsoft 365

Active Directory

Troubleshooting

Phone communication

Ticket workflows

Education

High school diploma or equivalent

Tools

None

Job description

Job Description:

Help Desk Technician | Caledonia, MI

Salary Range: $50,000 – $77,000 depending on experience

Are you a meticulous professional with a passion for excelling as a help desk technician? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career growth. We collaborate with companies in the Caledonia area seeking experienced Help Desk Technicians.

We are building our network of talent in this field across Michigan’s manufacturing regions. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

This posting covers Help Desk Technician opportunities with manufacturers based in and around Caledonia in Kent County, within about 30 minutes of the city, including Ionia, Middleville, Hastings, and Lake Odessa.

The Opportunity

We partner with organizations in the Caledonia area that seek Help Desk Technicians. These companies are committed to building strong teams and look for professionals who can lead initiatives effectively. By connecting with The Pivot Group Network, you position yourself for roles that match your background and aspirations.

Usual Responsibilities

• Set up and image workstations for new hires and replacements.
• Support shop floor devices such as scanners, label printers, and handheld terminals.
• Escalate network and server issues to senior IT staff.
• Document fixes and update the ticket system with resolution notes.
• Walk users through basic software steps for email, ERP, and timekeeping systems.
• Answer incoming support calls, emails, and tickets from plant and office staff.
• Troubleshoot desktop, laptop, printer, and peripheral issues.
• Reset passwords and manage user accounts in Active Directory.

Recommended Qualifications

• to 3 years of help desk or desktop support experience.
• Working knowledge of Windows and Microsoft 365.
• Basic Active Directory user and password management.
• Strong troubleshooting and clear phone communication skills.
• Ability to follow ticket workflows and document work.
• High school diploma or equivalent.

Bonus Qualifications

• Experience with imaging tools and device deployment.
• CompTIA A or similar certification.
• Experience supporting manufacturing or warehouse environments.
• Familiarity with ERP or timekeeping systems.
• Basic network troubleshooting for cabling and switches.

Job Titles That Should Apply

Desktop Support Technician, Service Desk Analyst, Technical Support Specialist, IT Support Analyst, Computer Support Specialist, Field Service Technician, Tier 1 Support Technician, End User Support Technician, IT Support Specialist

Work Authorization

Applicants must be authorized to work in the U.S. without current or future visa sponsorship. Visa sponsorship is not available.

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who’ve been on both sides of the hiring process. Our clients are strategic – they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

Salary Package:

$ 50,000.00 – 77,000.00 (US Dollar)