Manufacturing IT Help Desk Technician

The Pivot Group Careers; Byron Township (MI); On-site; USD 49,000 - 76,000; Full time

Job summary

The Pivot Group Network in Michigan connects manufacturing employers with qualified Help Desk Technicians in the Byron Center area. This posting covers opportunities with manufacturers based in and around Byron Center, Kent County, within about 30 minutes of the city.

Roles involve password resets, workstation imaging, and supporting shop floor devices, with a salary range of $49,000 to $76,000 depending on experience.

Qualifications

• High school diploma or equivalent.
• 1–3 years of help desk or desktop support experience.
• Working knowledge of Windows and Microsoft 365.
• Basic Active Directory user and password management.
• Strong troubleshooting and clear phone communication skills.
• Ability to follow ticket workflows and document work.

Responsibilities

• Reset passwords and manage user accounts in Active Directory.
• Set up and image workstations for new hires and replacements.
• Support shop floor devices such as scanners, label printers, and handheld terminals.
• Escalate network and server issues to senior IT staff.
• Document fixes and update the ticket system with resolution notes.
• Walk users through basic software steps for email, ERP, and timekeeping systems.
• Answer incoming support calls, emails, and tickets from plant and office staff.
• Troubleshoot desktop, laptop, printer, and peripheral issues.

Skills

Strong troubleshooting

Clear phone communication

Follow ticket workflows

Documentation skills

Teamwork

Education

High school diploma or equivalent

CompTIA A or similar certification

Tools

Windows

Microsoft 365

Active Directory

Job description

The Pivot Group Network in Michigan connects manufacturing employers with qualified Help Desk Technicians in the Byron Center area. This posting covers opportunities with manufacturers based in and around Byron Center, Kent County, within about 30 minutes of the city.

Roles involve password resets, workstation imaging, and supporting shop floor devices, with a salary range of $49,000 to $76,000 depending on experience.