Manufacturing IT Help Desk Specialist | Onsite Support

The Pivot Group Careers; Wyoming (MI); On-site; USD 50,000 - 77,000; Full time

Job summary

The Pivot Group Network in Wyoming, MI is seeking a Help Desk Technician to support desktop, laptop, and peripheral issues. The network engages with Michigan manufacturing firms and offers opportunities aligned with your technical and customer-support skills.

Candidates should be prepared to work with Active Directory and Windows/Microsoft 365, with 0–3 years of help desk experience. Visa sponsorship is not available.

Qualifications

• High school diploma or equivalent is required.
• Experience in help desk or desktop support is preferred (up to 3 years).
• Strong trouble-shooting and clear phone communication skills.
• Knowledge of Windows and Microsoft 365 is expected.

Responsibilities

• Troubleshoot desktop, laptop, printer, and peripheral issues.
• Reset passwords and manage user accounts in Active Directory.
• Set up and image workstations for new hires and replacements.
• Support shop floor devices such as scanners and handheld terminals.
• Escalate network and server issues to senior IT staff.
• Document fixes and update the ticket system with resolution notes.
• Assist users with basic software steps for email, ERP, and timekeeping systems.
• Handle incoming support calls, emails, and tickets from plant and office staff.

Skills

Troubleshooting

Phone communication

Ticketing systems

Windows OS

Microsoft 365

Education

High school diploma or equivalent

Tools

Active Directory

Imaging tools

Windows

Microsoft 365

Job description

The Pivot Group Network in Wyoming, MI is seeking a Help Desk Technician to support desktop, laptop, and peripheral issues. The network engages with Michigan manufacturing firms and offers opportunities aligned with your technical and customer-support skills.

Candidates should be prepared to work with Active Directory and Windows/Microsoft 365, with 0–3 years of help desk experience. Visa sponsorship is not available.