Manufacturing IT Help Desk Technician

The Pivot Group Careers; Wayland Township (MI); Presencial; USD 44.000 - 69.000; Jornada completa

Descripción de la vacante

The Pivot Group Network in Michigan is seeking a Help Desk Technician to support manufacturing sites in and around Wayland. You will handle tickets, troubleshoot desktop hardware and software, and assist with Active Directory and device imaging. Opportunities may vary by employer in Allegan County.

We value candidates with Windows and Microsoft 365 experience, strong communication, and a willingness to learn ERP/timekeeping tools. Visa sponsorship is not offered.

Formación

• Strong troubleshooting and clear phone communication skills.
• Ability to follow ticket workflows and document work.
• High school diploma or equivalent.
• 0 to 3 years of help desk or desktop support experience.
• Working knowledge of Windows and Microsoft 365.
• Basic Active Directory user and password management.

Responsabilidades

• Document fixes and update the ticket system with resolution notes.
• Walk users through basic software steps for email, ERP, and timekeeping systems.
• Answer incoming support calls, emails, and tickets from plant and office staff.
• Troubleshoot desktop, laptop, printer, and peripheral issues.
• Reset passwords and manage user accounts in Active Directory.
• Set up and image workstations for new hires and replacements.
• Support shop floor devices such as scanners, label printers, and handheld terminals.
• Escalate network and server issues to senior IT staff.

Conocimientos

TCP/IP

DNS

IT service management

Windows

Microsoft 365

Active Directory

ERP

Networking

Support

Desktop hardware

Educación

High school diploma or equivalent

Herramientas

ERP software

Imaging tools

Descripción del empleo

The Pivot Group Network in Michigan is seeking a Help Desk Technician to support manufacturing sites in and around Wayland. You will handle tickets, troubleshoot desktop hardware and software, and assist with Active Directory and device imaging. Opportunities may vary by employer in Allegan County.

We value candidates with Windows and Microsoft 365 experience, strong communication, and a willingness to learn ERP/timekeeping tools. Visa sponsorship is not offered.