Help Desk Technician – Ludington Area

The Pivot Group Careers; Ludington (MI); On-site; USD 50,000 - 77,000; Full time

Job summary

The Pivot Group Network in Ludington, MI is seeking a Help Desk Technician to support manufacturing operations. This role handles user issues, desktop devices, and ERP/timekeeping systems, ensuring smooth daily IT functionality.

Candidates should have basic Active Directory, Windows, and Microsoft 365 knowledge, plus strong troubleshooting and clear phone communication. Training and career growth opportunities are part of a network focusing on community and stability.

Qualifications

• High school diploma or equivalent.
• 1–3 years of help desk or desktop support experience.
• Familiar with Windows and Microsoft 365.

Responsibilities

• Walk users through basic software steps for email, ERP, and timekeeping systems.
• Answer incoming support calls, emails, and tickets from plant and office staff.
• Troubleshoot desktop, laptop, printer, and peripheral issues.
• Reset passwords and manage user accounts in Active Directory.
• Set up and image workstations for new hires and replacements.
• Support shop floor devices such as scanners, label printers, and handheld terminals.
• Escalate network and server issues to senior IT staff.
• Document fixes and update the ticket system with resolution notes.

Skills

Active Directory

Windows OS

Microsoft 365

Troubleshooting

Phone support

Ticketing

Education

High school diploma

Tools

Imaging tools

ERP systems

Timekeeping systems

Job description

Job Description:

Help Desk Technician | Ludington, MI

Salary Range: $50,000 – $77,000 depending on experience

Are you a seasoned professional with a passion for excelling as a help desk technician? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships and supporting community growth. We collaborate with leading companies in the Ludington area seeking Help Desk Technicians to lead and enhance their operations.

We are building our network of talent in this field across Michigan’s manufacturing regions. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

This posting covers Help Desk Technician opportunities with manufacturers based in and around Ludington in Mason County, within about 45 minutes of the city, including Branch and Fountain.

The Opportunity

We work with companies in the Ludington area that add Help Desk Technicians to their teams. These organizations value quality over speed in hiring. By connecting with us, you position yourself for opportunities that align with what you’re looking for.

Usual Responsibilities

• Walk users through basic software steps for email, ERP, and timekeeping systems.
• Answer incoming support calls, emails, and tickets from plant and office staff.
• Troubleshoot desktop, laptop, printer, and peripheral issues.
• Reset passwords and manage user accounts in Active Directory.
• Set up and image workstations for new hires and replacements.
• Support shop floor devices such as scanners, label printers, and handheld terminals.
• Escalate network and server issues to senior IT staff.
• Document fixes and update the ticket system with resolution notes.

Recommended Qualifications

• Basic Active Directory user and password management.
• Strong troubleshooting and clear phone communication skills.
• Ability to follow ticket workflows and document work.
• High school diploma or equivalent.
• to 3 years of help desk or desktop support experience.
• Working knowledge of Windows and Microsoft 365.

Bonus Qualifications

• Experience with imaging tools and device deployment.
• CompTIA A or similar certification.
• Experience supporting manufacturing or warehouse environments.
• Familiarity with ERP or timekeeping systems.
• Basic network troubleshooting for cabling and switches.

Job Titles That Should Apply

Technical Support Specialist, IT Support Analyst, Computer Support Specialist, Field Service Technician, Tier 1 Support Technician, End User Support Technician, IT Support Specialist, Desktop Support Technician, Service Desk Analyst

Work Authorization

Applicants must be authorized to work in the U.S. without current or future visa sponsorship. Visa sponsorship is not available.

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who’ve been on both sides of the hiring process. Our clients are strategic – they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

Required Skills:

Resume Offers Support BASIC Resolutions Interfaces Machinery ERP Salary Hiring Partnerships Recruiting Compensation Operating Systems Manufacturing Networking Technical Support Troubleshooting Windows Preparation Software Planning Maintenance Microsoft Office Management

Salary Package:

$ 50,000.00 – 77,000.00 (US Dollar)