Manufacturing IT Support Technician (On-Site, MI)

The Pivot Group Careers; United States; Vor Ort; USD 47.000 - 72.000; Vollzeit

Zusammenfassung

The Pivot Group Careers in the United States is seeking a Help Desk Technician for opportunities in the Newaygo area. Salary ranges from $47,000 to $72,000 based on experience, with a focus on resolving user issues and providing timely IT support across plant and office environments.

Responsibilities include ticketing, password management, and assisting with ERP and timekeeping systems. Prior experience in manufacturing IT and knowledge of Windows and Microsoft 365 are preferred.

Qualifikationen

• Basic Active Directory user and password management.
• Strong troubleshooting and clear phone communication skills.
• Ability to follow ticket workflows and document work.
• High school diploma or equivalent.
• 1 to 3 years of help desk or desktop support experience.
• Working knowledge of Windows and Microsoft 365.

Aufgaben

• Escalate network and server issues to senior IT staff.
• Document fixes and update the ticket system with resolution notes.
• Walk users through basic software steps for email, ERP, and timekeeping systems.
• Answer incoming support calls, emails, and tickets from plant and office staff.
• Troubleshoot desktop, laptop, printer, and peripheral issues.
• Reset passwords and manage user accounts in Active Directory.
• Set up and image workstations for new hires and replacements.
• Support shop floor devices such as scanners, label printers, and handheld terminals.

Kenntnisse

Active Directory

Troubleshooting

Windows

MS Office

Networking

Ausbildung

High school diploma or equivalent

Tools

SAP

Oracle

ERP

VMware

Jobbeschreibung

The Pivot Group Careers in the United States is seeking a Help Desk Technician for opportunities in the Newaygo area. Salary ranges from $47,000 to $72,000 based on experience, with a focus on resolving user issues and providing timely IT support across plant and office environments.

Responsibilities include ticketing, password management, and assisting with ERP and timekeeping systems. Prior experience in manufacturing IT and knowledge of Windows and Microsoft 365 are preferred.