Help Desk Technician – Byron Center Area

The Pivot Group Careers; Byron Township (MI); On-site; USD 49,000 - 76,000; Full time

Job summary

The Pivot Group Network in Michigan connects manufacturing employers with qualified Help Desk Technicians in the Byron Center area. This posting covers opportunities with manufacturers based in and around Byron Center, Kent County, within about 30 minutes of the city.

Roles involve password resets, workstation imaging, and supporting shop floor devices, with a salary range of $49,000 to $76,000 depending on experience.

Qualifications

• High school diploma or equivalent.
• 1–3 years of help desk or desktop support experience.
• Working knowledge of Windows and Microsoft 365.
• Basic Active Directory user and password management.
• Strong troubleshooting and clear phone communication skills.
• Ability to follow ticket workflows and document work.

Responsibilities

• Reset passwords and manage user accounts in Active Directory.
• Set up and image workstations for new hires and replacements.
• Support shop floor devices such as scanners, label printers, and handheld terminals.
• Escalate network and server issues to senior IT staff.
• Document fixes and update the ticket system with resolution notes.
• Walk users through basic software steps for email, ERP, and timekeeping systems.
• Answer incoming support calls, emails, and tickets from plant and office staff.
• Troubleshoot desktop, laptop, printer, and peripheral issues.

Skills

Strong troubleshooting

Clear phone communication

Follow ticket workflows

Documentation skills

Teamwork

Education

High school diploma or equivalent

CompTIA A or similar certification

Tools

Windows

Microsoft 365

Active Directory

Job description

Job Description:

Help Desk Technician | Byron Center, MI

Salary Range: $49,000 – $76,000 depending on experience

Are you a forward-thinking professional with a passion for excelling as a help desk technician? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships in the manufacturing community. We partner with companies in the Byron Center area seeking skilled Help Desk Technicians.

We are building our network of talent in this field across Michigan’s manufacturing regions. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

This posting covers Help Desk Technician opportunities with manufacturers based in and around Byron Center in Kent County, within about 30 minutes of the city.

The Opportunity

We partner with organizations in the Byron Center area that seek Help Desk Technicians. These companies are committed to building strong teams and look for professionals who can lead initiatives effectively. By connecting with The Pivot Group Network, you position yourself for roles that match your background and aspirations.

Usual Responsibilities

• Reset passwords and manage user accounts in Active Directory.


• Set up and image workstations for new hires and replacements.


• Support shop floor devices such as scanners, label printers, and handheld terminals.


• Escalate network and server issues to senior IT staff.


• Document fixes and update the ticket system with resolution notes.


• Walk users through basic software steps for email, ERP, and timekeeping systems.


• Answer incoming support calls, emails, and tickets from plant and office staff.


• Troubleshoot desktop, laptop, printer, and peripheral issues.

Recommended Qualifications

• High school diploma or equivalent.


• to 3 years of help desk or desktop support experience.


• Working knowledge of Windows and Microsoft 365.


• Basic Active Directory user and password management.


• Strong troubleshooting and clear phone communication skills.


• Ability to follow ticket workflows and document work.

Bonus Qualifications

• Basic network troubleshooting for cabling and switches.


• Experience with imaging tools and device deployment.


• CompTIA A or similar certification.


• Experience supporting manufacturing or warehouse environments.


• Familiarity with ERP or timekeeping systems.

Job Titles That Should Apply

IT Support Specialist, Desktop Support Technician, Service Desk Analyst, Technical Support Specialist, IT Support Analyst, Computer Support Specialist, Field Service Technician, Tier 1 Support Technician, End User Support Technician

Work Authorization

Applicants must be authorized to work in the U.S. without current or future visa sponsorship. Visa sponsorship is not available.

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who’ve been on both sides of the hiring process. Our clients are strategic – they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

Required Skills:

• Resume


• Offers


• Connectivity


• Support


• BASIC


• Computer


• Hardware


• Operations


• Machinery


• ERP


• Salary


• Hiring


• Partnerships


• Recruiting


• Compensation


• Operating


• Systems


• SAP


• Manufacturing


• Interpersonal


• Skills


• Automation


• Technical


• Support


• Records


• Oracle


• Troubleshooting


• Windows


• Preparation


• Software


• Training


• Microsoft


• Office


• Communication

Salary Package:

$ 49,000.00 – 76,000.00 (US Dollar)