Manufacturing Customer Success and Order Coordinator

Omega Plastics, LLC; Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Omega Plastics, LLC is seeking a Manufacturing Customer Service Representative to ensure customer satisfaction, manage orders, coordinate with sales and production, and maintain strong client relationships. The role operates Monday through Friday, 8am–5pm, in our Knoxville facility.

Responsibilities include handling quotes, order entry, shipment releases, returns processing, and sales analytics, with emphasis on cross-functional communication and accuracy.

Qualifications

• 2-year college degree preferred or 2+ years in a manufacturing customer service role.

Responsibilities

• Receive orders from customers, create quotes, review for detail and accuracy, coordinate with sales managers and production teams.
• Enter customer sales orders; ensure all requirements are met per order (product/order mins, pricing details, lead time needs).
• Review open order reports daily and advise customers on date changes.
• Process returns and credits; provide timely feedback for a seamless customer experience.
• Create shipping releases with high accuracy to achieve on-time delivery.
• Maintain customer files and die information; prepare sales analysis reports.
• Collaborate with Scheduler and Production to meet customer requirements.
• Develop and maintain long-term customer relationships to promote sales and retention.
• Maintain log of new samples sent to customers.
• Resolve service and quality problems by clarifying the customer’s complaint.

Skills

Multitask under pressure

Manufacturing processes

Communication skills

MS Excel

ERP experience (QAD)

Salesforce experience

Estimating experience

Numerical operations

Education

Associates degree or 2+ years manufacturing CS experience

Tools

Microsoft Excel

QAD ERP

Salesforce

Job description

Omega Plastics, LLC is seeking a Manufacturing Customer Service Representative to ensure customer satisfaction, manage orders, coordinate with sales and production, and maintain strong client relationships. The role operates Monday through Friday, 8am–5pm, in our Knoxville facility.

Responsibilities include handling quotes, order entry, shipment releases, returns processing, and sales analytics, with emphasis on cross-functional communication and accuracy.